IT Strategy: 

Closing the Loop on Cyber Risk Management

Hopefully, you know this, but cyber risk management is not a one-time task but an ongoing cycle. Preferred IT Groups IT Strategy solution embraces this continuous process, focusing on monitoring, asset management, vulnerability management, and the cornerstone of it all—constant communication and transparency. By “closing the loop,” we ensure your business is always protected, adapting to new threats and staying ahead of the curve.

The Preferred IT Group's
Approach to IT Strategy:

Monitoring: The Front Line of your IT Strategy

Effective monitoring is the bedrock of our IT strategy. We tailor custom monitoring sets for each environment to ensure that your systems are constantly under vigilant watch.

What Do We Monitor?

We monitor Cloud Environments: Tracking activities such as logins from unusual locations or unauthorized rule creation in Outlook, which could signal an advanced persistent threat (APT) such as ACH bank account risks.

We Monitor On-Premise (Physical Infrastructure):

We establish checks and balances on your servers, creating a robust framework.
Here’s an example: Suppose a DNS service fails on a local server. In that case, our system will automatically restart it, generate a ticket, and close it once resolved—all while tracking the entire process. We also set up notifications for due diligence, ensuring our team addresses every issue promptly.

Asset Management: Leave nothing overlooked

While companies often focus on productivity, asset management can be easily overlooked. However, it plays a crucial role in maintaining a secure and efficient IT environment.

Why Asset Management Matters?

Lifecycle Management:
That’s why at Preferred IG Group, we track the lifecycle of your IT assets, from aging hardware to outdated software, ensuring everything is up to date, under warranty, and fully operational.
Disaster Recovery for Assets:
Should a disaster occur, we ensure your assets are accounted for, allowing you to stay focused on productivity. We conduct monthly disaster recovery tests, simulating total loss scenarios to determine the best course of action. Additionally, we create formal written Disaster Recovery Plans for each of our clients, covering everything from catastrophic events like fires to simple file deletions.
Service Management: A proactive approach
Our approach to service management is data-driven, focusing on responsiveness and effectiveness.

Key Metrics We Track at Preferred IT Group:

What Do We Monitor?

Ticketing System:
We monitor the number of tickets created, response times, and the resolution of issues such as spam filtering and antivirus protection.
Trend Analysis:
We analyze trends over a rolling four-quarter average, beginning with the previous quarter, to identify areas for improvement and ensure consistent service quality.
Budgeting:We believe in transparency, not surprises, especially when it comes to budgeting. By meeting quarterly with our clients, we review the IT strategy, address any potential surprises, and set realistic expectations.

What should you Expect?

At Preferred IG Group, we establish a regular cadence for Quarterly Reviews with all clients. As your guide for IT Strategy, we conduct these meetings to keep you informed about your IT environment’s status, helping to mitigate unexpected costs and ensuring budget predictability. Here at Preferred IT Group, IT strategy is more than just a plan; it’s a commitment to safeguarding your business through continuous improvement and transparency. By closing the loop on cyber risk management, we help you stay secure and focus on what you do best—running your business.
Lastly, if at any time you feel overwhelmed discussing technology, rest assured our team of experts will never assume that you know everything about IT Strategy; you can have peace of mind knowing that we will never speak “geek” to you.