IT Support:
Focus on Your Business, Not Your IT
Most people only think about IT once they have to, and if they are thinking about IT, they shouldn't be. Why? Because when you're thinking about IT and you're not an IT consulting firm, there's a problem with your IT.
Here's What We Do at Preferred IT
(And What We Don't)
We don't do printers or phones, but we do focus on what we're great at, providing reliable, high-quality IT support for businesses. For a flat-rate monthly fee, our clients can expect predictable budgeting without the sudden surprise of a hidden expense. We also realize that only some businesses need a full-scale MSP (Managed Services Provider), and for those that do, we're here to deliver the best service possible.
No one touches our support program No one
Our unrivaled ticket SLA/response time is less than a minute. IT issues come in many forms, which matters, but we know here at Preferred IT that regardless of their form, there will always be two critical components to effective support: identifying the problem and resolving it quickly. We make it easy to get help. You can call us, send an email, or let our automated systems catch issues before they impact your work.
We promise efficiency and expertise—what we like to call a "one-call close," where we aim to resolve your issue with just one call.
What Does IT Support Mean to Us?
The term "Managed Services" is a buzzword, but we take it seriously. When you work with Preferred IT Group, we essentially become your IT department, and Our IT support covers the following:
- Helpdesk & Projects: From daily troubleshooting to large-scale initiatives.
- Cybersecurity: Keeping your business safe from threats.
- Engineering & Proactive Services: Taking a forward-thinking approach to keep your systems running smoothly.
- Patching and Updates: Manage updates for Windows and third-party software to ensure your systems stay current.
- Remote Monitoring & Management: Constant oversight to prevent issues before they arise.
- Data Backup & Recovery: Ensuring your data is safe and recoverable.
But before you decide to enlist Preferred IT Group for help, how do you know if an in-house IT department is right for You? After all, it's a big decision and likely one you might not have thought about...until right now.
That's because, for most small businesses, hiring an entire IT team may be more than you can afford, so we thought it would be fair to help you break down the roles of each team member as you weigh your decision.
Ask yourself, do you have
the following covered:
Helpdesk Support:
This means handling password resets, reboots, and minor technical issues.
System Administration:
System admins are managing everything beyond basic troubleshooting.
Engineering:
Engineers are tackling complex IT projects and system upgrades.
If you still need to cover those three areas or are unable to do so, Preferred IT Group may be a perfect fit. We offer all of these capabilities under one roof, so you don't need to worry about the time, expense, or hassle of building your own IT department.
We Set Higher Standards
We don't exist to meet expectations; we seek to exceed them. While attorneys set standards for SLAs (Service Level Agreements), we hold ourselves to an even higher bar (see what we did there?). Our goal is to ensure you have seamless IT support for everything from day-to-day operations to major projects.
Planning for the Future: Proactive IT Management
IT support isn't just about solving problems now, which is likely why you're here; it's about planning for the future (which is why we are here). Through our QRV (Quarterly Review Process), we help you budget and prepare for upcoming needs, whether it's replacing end-of-life servers or evaluating cloud options. We'll guide you through important decisions, ensuring your technology remains an asset, not a liability.
Managing Risk
Our risk management services help you identify, assess, and mitigate potential IT risks. During our technology alignment process, we work with you to either accept the risks, insure against them, or fix them. Most people don't think about these risks until it's too late—our job is to anticipate them for you.
We offer Expertise You Can Trust
As part of our core values, every member of our team is certified, continuously educated, and committed to delivering the best results. We never compromise on quality and ensure that the right expert is assigned to every job, every time. Learn more about Preferred IT Groups Core Values.
At Preferred IT Group, we want you to focus on growing your business—not managing your IT. Let us handle the technology so you can get back to what matters most—your business.